Privacy policy
PRIVACY POLICY – PetCard™
Privacy Policy – PetCard™
Last Updated: February 25, 2026
PetCard™ (“we”, “us”, “our”) operates this website and related services.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.
By using our website, you agree to the practices described in this policy.
Information We Collect
We may collect the following information:
Contact Information
- Name
- Billing & shipping address
- Email address
- Phone number
Personalization Information
To create your custom PetCard™, we may collect:
- Pet names
- Uploaded pet photos
- Personalized text or messages submitted by you
Payment Information
Payments are processed securely through third-party payment providers.
We do not store full credit card details.
Order Information
- Products purchased
- Order history
- Customer support inquiries
- Returns or refund requests
Device & Usage Data
- IP address
- Browser type
- Device information
- Website interaction data
How We Use Information
We use your information to:
- Process and fulfill orders
- Create personalized products
- Provide customer support
- Send order updates and previews
- Prevent fraud or unauthorized activity
- Improve website performance and customer experience
- Send marketing emails (you may unsubscribe at any time)
We do not sell your personal information for monetary profit.
Shopify Hosting
Our store is hosted by Shopify Inc.
Shopify provides the ecommerce platform that allows us to sell our products and services.
Your data may be stored through Shopify’s secure systems and databases.
Shopify Privacy Policy:
https://privacy.shopify.com
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer service
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
International Data Transfers
Your information may be processed outside your country of residence, including the United States and the European Union, subject to appropriate safeguards and security measures.
Your Rights
Depending on your location (including residents of the European Union or California), you may have the right to:
- Access your personal data
- Request corrections
- Request deletion of your information
- Opt out of marketing communications
To exercise your rights, contact us at:
Security
We take reasonable precautions and follow industry best practices to help protect your personal information from unauthorized access, misuse, or disclosure.
However, no method of electronic transmission or storage is 100% secure.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with the revised “Last Updated” date.